We support the development of corporate and enterprise strategies.
We support the development of corporate and enterprise strategies, build a cloud customer service center, provide appropriate technology and tools, and operate call centers.
Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite. Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.
PureCloud is an all-in-one cloud-based contact center software built to improve the customer experience. It comes with powerful yet simple functionalities that can streamline contact center operations as well as optimize conversation management. Scalable, quick to set up, and highly adaptable, this platform can easily cater to the needs of small startups, large companies and everything in between.
The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.