Innovation is the core of creative thinking
Given that we, at Jathwa, are very invested in continuous development and being pioneers in the provisioning of secure IT Business, we believe that learning is a continuous process that never stops and that we have to always evolve and be up-to-date. At Jathwa, the goal is to compete against leading tech companies in all different dimensions of innovation strategies, by applying the best global strategic practices of innovation.
Contact Interaction Management
The Contact Interaction Management platform allows you to manage and maintain your contact base in an easy and organized manner, our CIM can also integrate on top of multiple legacy systems to provide a 360-degree view of all the interactions and engagements related to the contact through his or her journey with your company.
Request Management System
The Request Management System allows companies to manage all types of customer requests, complaints or inquiries coming into the company from their customers, empowered with configurable SLA's, escalations matrixes, auto-assignment, workflows and dashboards, the RMS ensures that you will always be able to attend to your customer needs with the best quality possible.
Given that we, at Jathwa, are highly invested in being pioneers in the development of our own
unique products in addition to creating business-oriented solutions, we believe that learning
is a continuous process that never stops and will help us to always evolve and reach our
Our goal is to compete against leading technology companies covering various dimensions of innovative strategies, by applying the best global strategic practices of innovation. jCloud is a cloud-based communication management system built specifically for SME’s, it allows companies to receive all calls through a unified number which starts with (9200) for all the branches of the business, this gives the SME›s customers an easier and more professional way to reach the SME from anywhere, anytime, and without the need for the SME’s to invest in costly call centers.
jCloud works by redirecting calls once landing on the jCloud IVR to preconfigured mobile numbers or landlines of the SME›s employee›s with ease, giving companies the ability to respond to their customers› inquiries in a more professional and managed manner.
jCloud also allows companies to generate outbound calls with a click of a button to all their client base contacts directory through either informative and interactive calling campaigns.